Gelataro questions land on one of two desks, and only one of them is here. Sorting them takes a second and saves a day, so this page begins with the split.
Writing to this publisher
The address is [email protected], and it reaches the people who write these pages. What they are able to act on:
- A sentence on this site that has gone wrong or stale
- A figure here that does not match the jar you are holding
- A link that leads nowhere
- How this publisher is paid
What only the seller can answer
Anything attached to a real order. The seller charges the card, holds the stock, dispatches the box and administers the cover. None of that passes through this site and no order record exists here:
- Where a box is and when it should land
- Changing a delivery address after checkout
- The satisfaction cover and how a claim is made
- A line on a card statement
- A box that arrived damaged or incomplete
Their support address arrives on the order confirmation email and sits inside the account created at checkout.
The distributor printed on the jar
Gex Corporation LLP, PO Box 12730, Ogden, UT 84404, with a telephone number and an email address beside it on the back label. Those are the distributor details the manufacturer chose to print, and they are repeated here for that reason alone; this publisher has no connection to that company and no standing to answer for it.
Making a reply easy to write
Name the page and quote the line. Where the question is about the product rather than about a page, a photograph of your own panel resolves in one message what a description usually takes three to pin down.
The one thing this desk will not do
Give medical advice. Nobody reading this address knows your history, your prescriptions or your reasons for asking, and those are the three things that decide the answer. A pharmacist or a doctor has all of them.